We strive to provide a quality service to our clients. In the event of any concern about the services provided or the process you are involved in, or the costs of your case, please do not hesitate to contact us.
If the issue cannot be resolved and you are still unhappy, please set out the complaint in writing to the firm and as fully as possible so that we can identify the issues and respond. If you are not able to put the complaint in writing, please telephone Amy Butler at the firm’s office. Amy Butler is responsible for the complaints handling process at the firm.
We will confirm receipt of your complaint within 2 working days and then investigate the issues within 14 days of receiving the complaint. We may then invite you to a meeting or to discuss the issues by telephone and if this happens, we will confirm the outcome of this meeting or telephone conversation in writing within 3 working days. If a meeting or telephone discussion is not possible or required, we will respond to your complaint in writing within 21 days of receiving the complaint.
If you are still dissatisfied, you can complain to:
PO Box 6806,
0300 555 0333